Return & Exchange Policy

At Husn e Rang, your satisfaction is our priority. We are committed to providing you with premium quality clothing and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, our Return and Exchange Policy allows you to return or exchange items under certain conditions.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, please ensure the following criteria are met:

1.1 Time Frame

You must initiate your return or exchange request within 7 days of receiving your order.

1.2 Condition of Items

Items must be:

  • Unused and unworn

  • In their original packaging

  • With all original tags still attached

Returns for damaged or defective items will be accepted if notified within the same 7-day period.

1.3 Non-Eligible Items

The following items are not eligible for return or exchange:

  • Items marked as final sale

  • Customized or altered items

  • Items that have been used, washed, or damaged after delivery

2. How to Initiate a Return or Exchange

2.1 Contact Customer Service

To begin the return or exchange process, please contact our team via:

2.2 Provide Necessary Information

When you contact us, please include the following details:

  • Your order number

  • A brief explanation of the reason for return or exchange

  • Photos of the item(s) if applicable (e.g., showing any defects or damages)

2.3 Instructions for Return

Once your request is approved, we will share detailed instructions, including:

  • The return shipping address

  • Packaging and handling guidelines

3. Return Shipping Costs

  • Damaged or Defective Items: If the item is defective or damaged, Husn e Rang will cover the return shipping costs.

  • Other Returns/Exchanges: If you are returning an item for any other reason, you will be responsible for the return shipping costs.

4. Processing Returns and Exchanges

4.1 Return Processing

Once we receive your returned item, we will inspect it to ensure it meets our return criteria.

4.2 Exchange Processing

If you request an exchange, we will process it based on the availability of the requested item.

4.3 Refund or Store Credit

  • Refunds will be issued to the original payment method within 7–10 business days after approval.

  • For exchanges, your new item will be shipped once the return has been processed.

4.4 Notification

You will receive a confirmation message once your return or exchange is complete.

5. Contact Us

If you have any questions or need assistance with your return or exchange, we are here to help:

Thank you for shopping with Husn e Rang. We truly appreciate your trust in our brand and are dedicated to making your experience as smooth and satisfying as possible.